Effective Date: October 10, 2025
Be Well Counseling
United States
24/7 Helpline: (480) 906-2067
Email: info@bewellcounselingtx.com
This Privacy Policy explains how Be Well Counseling (“we,” “our,” or “us”) collects, uses, protects, and discloses personal information and consumer health data in compliance with federal law, Texas law, and New Jersey law.
This Policy applies to information collected online and offline, including through our website, forms, communications, and clinical interactions.
1. Our Commitment to Privacy
Be Well Counseling is committed to protecting the privacy, confidentiality, and security of personal information and health data. We comply with:
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The Health Insurance Portability and Accountability Act (HIPAA) (45 CFR Parts 160–164)
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Texas Health & Safety Code Chapter 181, including House Bill 4224 and §181.103
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Applicable New Jersey state privacy, healthcare, and consumer protection laws
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Federal Trade Commission (FTC) consumer protection standards
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
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Name, phone number, email address, mailing address
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Information voluntarily submitted through forms, calls, or emails
b. Consumer Health Data / Protected Health Information (PHI)
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Health-related information submitted to request services, verify benefits, or receive treatment
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Information collected electronically or manually that relates to mental health or substance use services
c. Automatically Collected Data
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IP address, browser type, device identifiers, general location data
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Pages visited, referral sources, and cookies used for site functionality and analytics
d. Communication Data
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Messages, emails, phone calls, or SMS communications, as permitted by law
We do not collect information we do not reasonably need, and we do not sell consumer health data.
3. How We Use Your Information
We use information only for legitimate healthcare, operational, and legal purposes, including:
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Responding to inquiries and scheduling services
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Verifying insurance benefits with your authorization
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Providing behavioral health services
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Communicating appointment-related or requested information
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Improving website performance and service delivery
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Meeting legal, regulatory, and accreditation requirements
Your information is not used for unrelated marketing and is never sold.
4. Sharing and Disclosure of Information
We may share information only as permitted or required by law:
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Service Providers / Business Associates
Vendors supporting operations (e.g., IT, hosting, billing) under written confidentiality agreements. -
Legal or Regulatory Authorities
When required to comply with law, subpoena, or court order. -
Public Health & Safety
As required to report abuse, neglect, or threats of harm. -
Corporate or Legal Protections
To prevent fraud, protect rights, or during lawful business transitions.
All disclosures of PHI and consumer health data comply with HIPAA, Texas Chapter 181, and applicable New Jersey law.
5. Consent & Communications
By submitting a form or contacting us, you consent to receive communications by phone, SMS, or email.
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Message and data rates may apply
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You may opt out at any time by replying “STOP” to texts or contacting us
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Consent does not obligate you to receive services or make a purchase
6. Cookies & Analytics
Our website may use cookies and similar technologies to:
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Improve functionality and user experience
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Analyze anonymous site usage (e.g., Google Analytics)
Analytics data is not linked to your PHI. You may disable cookies through browser settings.
7. Security & Data Protection
We implement administrative, technical, and physical safeguards including:
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SSL encryption
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Secure servers and access controls
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Limited access to sensitive data
No system is completely secure; however, we maintain industry-standard protections.
If a breach involving PHI or consumer health data occurs, affected individuals will be notified in accordance with HIPAA, Texas law, and New Jersey law.
8. Your Rights (Texas & New Jersey Residents)
You have the right to:
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Request access to your consumer health records, including electronic records
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Request correction of inaccurate information
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Request deletion of personal data where permitted by law
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Withdraw consent for communications
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Request information on how your data has been used or disclosed
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File a complaint without retaliation
How to Exercise These Rights
Requests may be submitted in writing by contacting:
Privacy Officer
Be Well Counseling info@bewellcounselingtx.com
Requests will be processed within the timeframes required by applicable law.
9. Licensing & Regulatory Oversight
Texas
Be Well Counseling providers practicing in Texas are licensed and regulated by:
Texas Behavioral Health Executive Council (BHEC)
https://bhec.texas.gov 1-800-821-3205
New Jersey
Providers practicing in New Jersey are licensed and regulated by the appropriate New Jersey professional licensing boards under the Division of Consumer Affairs.
10. Consumer Complaints (Texas & New Jersey)
If you believe your consumer health data has been improperly collected, used, or disclosed, you may file a complaint with:
Texas
Texas Attorney General – Consumer Protection Division https://www. (800) 621-0508
New Jersey
New Jersey Division of Consumer Affairs https://www.njconsumeraffairs.
You may also submit concerns directly to Be Well Counseling, and we will make reasonable efforts to resolve issues promptly.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.
13. Contact Us Confidentially
If you have questions or concerns regarding this Privacy Policy or your data rights:
Be Well Counseling 24/7 Helpline: (480) 906-2067 info@bewellcounselingtx.com
Disclaimer
Be Well Counseling provides behavioral health and substance use disorder services. Website content is for informational purposes only and does not replace professional medical advice. If you are experiencing a medical or psychiatric emergency, call 911 or the 988 Suicide & Crisis Lifeline immediately.